Privacy policy

Last updated: January 2026

This Privacy Policy explains how Coco-Latex® (hereinafter “Coco-Latex”, “we”, “us” or “our”) collects, uses and protects your personal data when you visit or make a purchase through www.coco-latex.com (the “Site”), or when you otherwise interact with us (collectively, the “Services”).

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

1. DATA CONTROLLER

In accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), the data controller is:

Coco-Latex®
Calle de la Manzana 5
28015 Madrid, Spain
Email: shop@coco-latex.com

2. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices, legal obligations or operational requirements. The updated version will always be published on this page with the corresponding revision date. Continued use of the Site implies acceptance of the updated policy.

3. PERSONAL DATA WE COLLECT

The personal data we collect depends on how you interact with our Site and Services.

3.1 Data you provide directly

This includes:

· Full name
· Billing and shipping address
· Email address and phone number
· Payment confirmation details
· Account credentials if you create an account
·Communications sent to us by email or contact forms

Providing certain data is necessary to process orders and provide Services. Failure to provide required information may prevent us from fulfilling your order.

3.2 Data collected automatically

When you browse our Site, we may automatically collect:

· IP address
· Browser type and device information
· Operating system
· Pages visited and interactions
· Date and time of access
· Referral URLs

This data is collected through cookies and similar technologies and used mainly for security, analytics and site performance optimisation.

3.3 Data from third parties

We may receive data from:

· Payment processors
· Ecommerce and hosting platforms such as Shopify
· Shipping and logistics partners
· Marketing and analytics providers

All such data is processed in accordance with this Privacy Policy.

4. PURPOSE OF DATA PROCESSING

Your personal data is processed for the following purposes:

4.1 Contractual and operational purposes

· Processing and fulfilling orders
· Managing payments and shipments
· Handling returns and exchanges
· Managing customer accounts
·Providing customer support

Legal basis: Article 6.1.b GDPR (performance of a contract)

4.2 Legal obligations

· Accounting and tax compliance
· Consumer protection obligations
· Fraud prevention

Legal basis: Article 6.1.c GDPR (legal obligation)

4.3 Legitimate interests

· Improving our Services
· Website security and performance
· Preventing fraud or misuse
· Internal analytics

Legal basis: Article 6.1.f GDPR (legitimate interest)

4.4 Marketing communications

With your explicit consent, we may send promotional emails or communications related to our products.

You may withdraw your consent at any time by using the unsubscribe link or contacting us directly.

Legal basis: Article 6.1.a GDPR (consent)

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to ensure proper functioning of the Site, improve performance, analyse usage and personalise content.

You can manage or withdraw your consent at any time via the cookie banner or your browser settings. Disabling cookies may affect the functionality of the Site.

For more information, please consult our Cookie Policy.

6. DATA SHARING

We may share your personal data with:

· Payment service providers
· Shipping and logistics companies
· Ecommerce platforms and IT service providers
· Marketing and analytics partners (only with consent)
· Public authorities when legally required

We never sell personal data or use it to infer sensitive personal characteristics.

7. INTERNATIONAL DATA TRANSFERS

Some service providers may be located outside the European Economic Area. In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to guarantee adequate data protection.

8. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

· Legal, accounting and tax obligations
· Contractual obligations
· Dispute resolution

Once data is no longer required, it is securely deleted or anonymised.

9. DATA SECURITY

We apply appropriate technical and organisational measures to protect your data against unauthorised access, alteration, loss or disclosure. However, no online system can be guaranteed to be completely secure.

10. CHILDREN’S DATA

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

11. YOUR RIGHTS

You have the right to:

· Access your personal data
· Request rectification of inaccurate data
· Request erasure
· Restrict processing
· Object to processing
·Request data portability
· Withdraw consent at any time
· Lodge a complaint with the Spanish Data Protection Authority (AEPD)

To exercise your rights, please contact us at: info@coco-latex.com

12. CONTACT

For any questions regarding this Privacy Policy or data protection matters, please contact:

Coco-Latex®
Email: shop@coco-latex.com
Address: Calle de la Manzana 5, 28015 Madrid, Spain